At Delta Children Furniture Store, we are dedicated to creating safe, high-quality spaces for children to play, learn, and grow. Our focus on children’s furniture and game room furniture means we prioritize your satisfaction and the safety of every product we deliver. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing Time

We strive to process all orders within 1-2 business days after payment confirmation. You will receive a notification email once your order has been shipped.

Shipping Methods & Time

We ship globally (excluding some parts of Asia and remote areas) using the following methods:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Delivery time: 10-15 business days after shipment.
    • Flat rate fee: $12.95
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Delivery time: 15-25 business days after shipment.

Accepted Payment Methods

We accept Visa, MasterCard, JCB, and PayPal for your convenience and secure checkout.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If an item doesn’t meet your expectations, our straightforward policy makes returns and exchanges easy.

Eligibility for Return or Exchange

To be eligible for a return or exchange, your item must meet the following criteria:

  • In its original, unused condition with all tags attached
  • In the original packaging with all parts included
  • Returned within 15 days of receiving your order
  • Accompanied by proof of purchase (order number or receipt)

⚠️ Non-Returnable Items

Due to hygiene and safety reasons, we cannot accept returns or exchanges on the following products (unless they are defective):

  • Mattresses (for health and hygiene reasons)
  • Bean Bags
  • Assembled furniture
  • Clearance or sale items

Note: This is based on our product menu which includes items like Bean Bags, Cribs, Beds & Mattresses, and Assembled Furniture collections.

Return Process

Follow these simple steps to return an item:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the return request template provided at the bottom of this page.
  2. Wait for Approval: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Pack the Item: Carefully repackage the item in its original packaging with all included parts and documentation.
  4. Ship the Item: Send the item to the address provided in your RMA instructions. Please include the RMA number on the outside of the package.
  5. Inspection: Once received, our team will inspect the item within 3-5 business days.
  6. Processing: Upon approval, we will process your refund or exchange.

Exchange Process

If you would like to exchange an item for a different product:

  • Follow the same steps as the return process.
  • Clearly indicate in your email that you would like an exchange and specify the desired product.
  • If the new item costs more, you will need to pay the difference.
  • If the new item costs less, we will refund the difference.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Timeline & Methods

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved:

  • Your refund will be processed within 5-7 business days.
  • A credit will automatically be applied to your original method of payment.
  • Depending on your financial institution, it may take additional time for the refund to appear on your statement:
    • Credit card refunds: 5-10 business days after processing
    • PayPal refunds: 3-5 business days after processing

Please note that original shipping costs are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected]. We will arrange for a replacement or refund and provide a prepaid shipping label for returning the damaged item.

International Returns

For our international customers (excluding some remote areas and parts of Asia), the return process is the same. However, please be aware that:

  • You are responsible for any customs fees or import taxes associated with the return.
  • Return shipping costs may be higher for international returns.
  • The return process may take longer due to customs processing.

Return Request Template

Please use the following template when emailing us your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Delta Children Furniture Store Customer Service Team,

I would like to request a [return/exchange] for my recent purchase.

  • Order Number: [Your order number]
  • Product Name: [Product name]
  • Reason for Return/Exchange: [Please provide details]
  • Preferred Solution: [Refund/Exchange for specific product]

I have read and understand the returns and exchanges policy on your website.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

Need Help?

If you have any questions about our Shipping & Returns policy, please contact our customer service team:

  • Email: [email protected]
  • Response Time: Within 2 business days
  • Business Hours: Monday-Friday, 9:00 AM – 5:00 PM EST

Store Address: 3211 Nancy Street, Raleigh, US 27604