Returns & Exchanges

At Delta Children Furniture Store, we want you to be completely satisfied with your purchase. We understand that sometimes products may not meet your expectations, which is why we’ve created this straightforward returns and exchanges policy. Our focus on children’s and game room furniture means we prioritize safety and quality in every product we sell.

Return & Exchange Eligibility

To be eligible for a return or exchange, your item must be:

• In its original, unused condition with all tags attached
• In the original packaging with all parts included
• Returned within 15 days of receiving your order
• Accompanied by proof of purchase (order number or receipt)

Return Process

Follow these simple steps to return an item:

1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the return request template provided below.
2. Wait for Approval: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
3. Pack the Item: Carefully repackage the item in its original packaging with all included parts and documentation.
4. Ship the Item: Send the item to the address provided in your RMA instructions. Please include the RMA number on the outside of the package.
5. Inspection: Once received, our team will inspect the item within 3-5 business days.
6. Processing: Upon approval, we will process your refund or exchange.

Exchange Process

If you would like to exchange an item for a different product:

1. Follow the same steps as the return process
2. Clearly indicate in your email that you would like an exchange and specify the desired product
3. If the new item costs more, you will need to pay the difference
4. If the new item costs less, we will refund the difference

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Timeline and Methods

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment. Depending on your financial institution, it may take additional time for the refund to appear on your statement:

• Credit card refunds: 5-10 business days after processing
• PayPal refunds: 3-5 business days after processing

Please note that shipping costs are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected]. We will arrange for a replacement or refund and provide a prepaid shipping label for returning the damaged item.

Return Request Template

International Returns

For international customers (excluding some remote areas and parts of Asia), the return process is the same. However, please be aware that:

• You are responsible for any customs fees or import taxes associated with the return
• Return shipping costs may be higher for international returns
• The return process may take longer due to customs processing